Reach and Vyne Dental Launch Innovative Partnership to Ease Billing and Collections

Reach and Vyne Dental Launch Innovative Partnership to Ease Billing and Collections

Reach’s trained virtual assistants will integrate with Vyne Trellis to handle eligibility verification, claims follow-up, patient collections, and administrative support 

Salt Lake City, August 1st, 2025 —Vyne Dental®, a leading provider of dental revenue technologies and electronic health information exchange solutions, today announced that it has established a strategic partnership with Reach, a groundbreaking dental service helping dental practices increase patient engagement and revenue, to deliver a complete solution for billing and collections.

The partnership provides dental practices with a fully outsourced RCM execution layer by embedding dental virtual assistants (VAs) into key workflows across eligibility, claims, and patient collections. The trained VAs will operate behind the scenes as a fully embedded function of Vyne Trellis that will help practices close revenue gaps. 

As a result of the partnership, dental practices will experience better continuity across front-office and billing workflows, aligning patient-facing support with billing execution to reduce errors, improve responsiveness, and create an engaged customer base.

"This partnership addresses two of the most pressing pain points in dental practice management today: staffing shortages and billing complexity," said James Grover, President, Vyne Dental. "By combining our advanced revenue cycle acceleration solution with Reach's trained virtual assistants, we're offering a powerful and affordable tool that enables practices to maintain financial continuity and alleviate staff burden."

Dental offices are increasingly overwhelmed by rising costs, staffing challenges, and administrative tasks such as insurance verification, claims management, and patient collections. According to DentalPost's 2025 Salary Survey, 46% of dental billing professionals plan to change jobs within the next year. The result is increased claim denials, missed revenue opportunities, and growing patient accounts receivable balances. Vyne and Reach plan to help reverse these trends by delivering a scalable, end-to-end RCM support system that integrates human and digital execution.

Reach VAs are embedded into practice workflows to:

• Verify insurance eligibility before appointments
• Confirm detailed benefits and coordination of coverage
• Submit and follow up on claims, including appeals
• Communicate with patients regarding balances using scripted outreach
• Provide live chat support to reduce front desk burden

"Reach is committed to giving dental practices the tools and reliable, cost-effective talent that they need to succeed," said Cory Pinegar, Founder & CEO, Reach. "Our team becomes an extension of the practice, handling time-consuming but critical tasks. We represent the last mile of care delivery, and through our integrated ecosystem, Vyne Trellis and Reach have created the first truly complete RCM solution.”

By replacing expensive in-house staffing with flexible virtual support, practices can cut labor costs by over 50% while achieving higher reimbursement rates and faster payments. Practices can also activate services quickly through Vyne Trellis, and scale support up or down based on need. Additionally, patients receive better service, which can increase loyalty to the practice. 

The solution is particularly well-suited for dental services organizations, group practices, and offices experiencing staffing disruption. With no long-term contracts and optional U.S.-based staffing, the service is both cost-effective and customizable.

The integration of Reach's services into Vyne's Trellis platform also marks a milestone for Vyne Dental, which now becomes the only solution in the dental space offering both automation and embedded staffing for full-spectrum revenue cycle execution.

For more information or to activate Reach services, please visit www.getreach.co.

‍About Vyne Dental

Vyne Dental provides end-to-end revenue acceleration by engaging practices, payers and patients via vendor-neutral connectivity, claims and attachment management, and the facilitation of secure communications solutions. Vyne Dental is part of the Vyne^®️ family, an industry leader in healthcare information exchange, revenue cycle management, and patient communication. Vyne Dental is leading a paradigm shift in the dental industry toward real-time claims and payment resolution to improve provider and payer financial performance while fostering patient satisfaction and loyalty. The company has been named to the Inc. 5000 annual list of the nation's most prestigious and fastest-growing private companies for 15 consecutive years. Learn more at vynedental.com.

About Reach 

Reach is a leading provider of virtual assistants for dental practices, helping practices across the United States solve three of their biggest challenges: staffing reliability, rising labor costs, and missed patient opportunities. Each assistant is carefully selected to support practices with high impact tasks like phone call handling, insurance verification, revenue cycle management, patient billing, and other administrative work.

Unlike general outsourcing models, Reach delivers fully dedicated team members who work directly inside each practice's systems and workflows as an extension of the in-house team.

Since 2016, Reach has grown from supporting 35 offices to over 3,000 practices nationwide. The company has been named one of the fastest-growing in the country by Inc. 500 and has been repeatedly recognized by the Salt Lake Tribune as one of Utah's Best Places to Work.  Learn more at www.getreach.co.

‍Media Contact:
Jonathan Magrath
Partnership Manager for Reach
jonathan.magrath@getreach.co

+1 385 449-4027