Never miss a patient call again

From scheduling and confirmations to recalls and follow ups, Reach VAs manage every call with professionalism so your team can focus on care.

What Inbound and Outbound Calls include

Call Answering

Ensure no patient call is ever missed, handled with professionalism.

Consistent first point of contact

Builds patient trust from the first call

Appointment Scheduling

Keep schedules full and organized with reliable calendar management.

Fill open slots quickly

Reduce scheduling errors

Appointment Confirmation

Minimize no shows with timely confirmations and reminders.

Automated confirmations

Better attendance rates

Overdue Patient Recall

Bring patients back with proactive recall strategies for overdue visits.

Boost patient return rates

Increase treatment acceptance

Unscheduled Treatment

Convert pending treatments into scheduled care with follow-up calls.

Recover lost revenue opportunities

Support treatment plan adherence

Follow Ups and Check Ins

Maintain relationships and ensure continuity of care.

Ongoing patient engagement

Early issue detection

General Patient Support

Offer answers and assistance for everyday patient needs.

Reduce front desk workload

Improve patient satisfaction

What Inbound and Outbound Calls include

Clinical Notes Transcription

Turn provider notes into accurate digital records.

Save time for providers

Ensure precise documentation

Marketing Assistant

Support campaigns and outreach with dedicated help.

Assist social media and email campaigns

Keep marketing consistent

Live Chat

Engage patients instantly with real-time support online.

Answer questions quickly

Capture new patient leads

Calendar and Email Management

Keep communication and scheduling organized.

Reduce inbox clutter

Prevent scheduling conflicts

Other Administrative Duties

Cover the everyday tasks that keep your practice moving.

Adaptable to clinic needs

Reliable daily support

Executive Assistance

Delegate executive tasks to free up leadership time.

Manage reports and priorities

Support decision making

What Inbound and Outbound Calls include

Eligibility Check

Quickly confirm coverage before appointments.

Prevent denied claims

Speed up patient intake

Benefit Verification

Validate benefits to ensure treatment is covered.

Avoid outdated records

Ensure claim compliance

Policy Updates

Keep patient insurance details current and accurate.

Avoid outdated records

Ensure claim compliance

Data Entry

Log insurance information precisely into your system.

Minimize manual errors

Keep records organized

Full Breakdowns

Provide clear breakdowns of benefits for accurate treatment planning.

Transparent cost estimates

Fewer billing surprises

What Inbound and Outbound Calls include

Claims Submission and Processing

Submit and process claims quickly and correctly.

Submit and process claims quickly and correctly.

Ensure faster reimbursements

Claims Follow Up

Track and resolve outstanding claims proactively.

Minimize denied claims

Recover missed revenue

Payment Posting

Accurately record insurance and patient payments.

Keep financials up to date

Maintain clear patient ledgers

Accounts Receivable Follow Ups

Stay on top of aging balances with systematic follow-ups.

Improve cash flow

Reduce overdue accounts

Collections

Handle collections with professionalism and care.

Recover outstanding balances

Maintain patient trust

The measurable impact of Reach Virtual Assistants

36hr+

Average Time Saved
Per Month

$18,72/mo

On Additional Revenue
Per VA - 9.6x ROI

2x

Cost-Effective in
Labor Expenses

20-25%

Boost In Patient
Satisfaction

WHAT OUR CUSTOMERS SAY ABOUT US

"We just finished our second month with Reach. I was super hesitant and asked a million questions on two separate phone calls before joining, but am so glad I did. As of now our ROI is 6.7X our spend. We’ve done roughly $15k in dentistry that we never would have done without them."

“We switched our service to the dedicated team with Reach. There has been a significant improvement in how the calls are handled, flexibility in our process and improved data/analytics for decision making. Because the service has been so strong, we have added additional responsibilities to the Reach team, which has helped us relieve the burden on our staff in several areas.”

"We are very happy with our virtual assistant. He is reliable, resourceful. His support has been a true blessing, allowing us to focus on creativity and customer service while improving profitability."

Lacey A.

Southern Dental Care

Judy L.

ProHEALTH
Group

Ankur G.

North Ridgeville Family Dentistry

• WHAT OUR CUSTOMERS SAY ABOUT US

"After just two months, our ROI is 6.7X and we’ve added about $15K in dentistry we wouldn’t have done without Reach."

"We were hesitant at first, but the ROI is  undeniable. We’ve done $15K in dentistry
 we would’ve missed."

"We were hesitant at first, but the ROI is  undeniable. We’ve done $15K in dentistry
 we would’ve missed."

Lacey Andreotta

Southern Dental Care

Discover Our Training Process

"With Reach’s dedicated team, our call handling, flexibility, and data insights improved significantly. They’ve taken on more tasks and eased our staff’s workload."

"We were hesitant at first, but the ROI is  undeniable. We’ve done $15K in dentistry
 we would’ve missed."

"We were hesitant at first, but the ROI is  undeniable. We’ve done $15K in dentistry
 we would’ve missed."

Judy Levin

ProHEALTH Group

Discover Our Training Process

"We are very happy with our virtual assistant. He is reliable, resourceful. His support has been a true blessing, allowing us to focus on creativity and customer service while improving profitability."

"We were hesitant at first, but the ROI is  undeniable. We’ve done $15K in dentistry
 we would’ve missed."

"We were hesitant at first, but the ROI is  undeniable. We’ve done $15K in dentistry
 we would’ve missed."

Ankur Gupta, DDS

North Ridgeville Family Dentistry

Discover Our Training Process

Starting at $11/hour

No payroll headaches. No long-term contracts.

Meet the people behind Reach

Reach VAs are dedicated professionals who connect with your patients every day.
Get to know the people already helping practices nationwide deliver care with confidence.
Built without borders, united by purpose.

Daiani Mataveli
Insurance Verification Specialist
Maiane Santos
Front Desk Representative
Audrea Moreira
QA and Support

Why hire with Reach?

Because Reach combines the right people, structured dental training, and measurable performance to help practices run more consistently, reduce operational risk, and create predictable results.

The People

The right people, selected to work inside dental operations.

The Training

Structured dental training built around real workflows.

The Support

Clear visibility into activity and results through performance tracking.

How to get started?

It's easy to reach the support you need

01
Schedule and tell us what you need
02
Interview your candidates
03
Training and onboarding

Frequently asked questions

What exactly does a Reach Virtual Assistant do?

A Reach Virtual Assistant is a fully trained, dedicated team member who supports your dental practice remotely. They handle phone calls, appointment scheduling, insurance verification, billing, and other administrative tasks.

Are Reach Virtual Assistants trained in dental systems and HIPAA compliant?

Yes. All our assistants are trained on dental workflows, insurance processes, and U.S. practice management software. They operate through secure, HIPAA-compliant systems and use encrypted connections to protect patient information.

How long does it take to get started?

Most practices are up and running within two to three weeks. During this time, we handle recruiting, screening, background checks, and interviews. You’ll review the top candidates, select your preferred assistant, and we guide you through onboarding.

What support do we get after launch?

You get a dedicated Success Manager, structured check ins, and ongoing quality reviews, plus help refining workflows, scripts, and KPIs.

How is this different from other virtual staffing or call center services?

Unlike call centers, our VAs are exclusive to your office. They learn your systems, your tone, and your workflows, just like an in-house employee. You interview and select your assistant, and we handle all the recruiting, compliance, and ongoing support.

How much does it cost to hire a Reach Virtual Assistant?

• Full-time (40 hours/week): $1,950 per month
Part-time (20 hours/week): $1,050 per month

There are no setup or onboarding fees. Each plan includes recruiting, training, and a dedicated Success Manager to ensure smooth integration and ongoing performance.

Can we scale up or pause if our needs change?

Yes. You can move from part time to full time, add an additional assistant, or adjust schedules as volume shifts. Agreements run month to month with a thirty day notice, so you stay flexible without long commitments.

Schedule a
Discovery Call

Fill out the form and our team will be in touch within 24 hours

801-901-8852

info@getreach.co