How to handle high call volumes without hiring more staff

There are many communication channels for clients in dental practices, with phone calls being some of the most popular. You may not have time to take calls between your medical care and busy schedule. That's where dental virtual assistants come in. 

So, here are several strategies for handling the call volume without increasing the staffing level.

1. Dental Virtual Assistants

The dental virtual assistant (VA) is a cost-effective and efficient solution for handling patient calls. These remote professionals can competently manage appointment scheduling and follow-up calls. 

In addition, they can efficiently carry out administrative tasks and keep track of users' health insurance. It is the most complete alternative for dental call management and several other duties.

2. Implement call management software

Investing in software that manages telephone traffic can greatly simplify incoming call management. These programs can ensure that calls come in at the right time and provide recorded voices for the almost automatic handling of common questions people ask when they call a place of business. 

They can also help in the much more efficient-than-human handling of calls to the right staff person. Although this alternative may offer a limited and artificial user experience, many companies are considering it.

3. Train Staff for Efficiency:

They don’t offer remote help but are a good in-house alternative. High call volumes can also be alleviated by training the current staff to handle calls more efficiently. To serve patients effectively, staff must be well-versed in common patient inquiries and possess the necessary tools to resolve issues quickly. Staff role-playing scenarios ensure that they handle all types of calls. Simulating the call center environment allows staff to embrace the actual center environment when they field calls.

It should be noted that this is the most common alternative but also one of the most expensive.

Reach, specialists in providing virtual assistants

Although automating phone calls or relying on traditional employees is interesting, they are not the best solutions to handle high call volumes. The most efficient solution, with no question, is to hire a virtual assistant for your team.

Contact us! You can make a free 30-minute call with our team for more information. Do you need more details about plans and prices?