How to improve patient experience with virtual assistants in dental practices

Practices can no longer afford to be stagnant. As with patient expectations, a dental practice's administration can no longer be stuck in the past. It must offer a modern solution for potential patients to provide contemporary solutions.

That’s when the term "virtual assistant" comes into play. Solutions for your front desk are mandatory. Inbound calls and insurance verification are coming, and one or two employees are sometimes not enough. 

There are ways to improve patient experience. This article explains how to do it with a dental virtual assistant (VA).

Understanding the role of virtual assistants

Dental practices can focus on patient care because VAs are trained professionals managing the business side of the operation. Calls can be handled by dental virtual assistants, who can take care of the operational side of things without patients knowing it’s not a real person sitting in the next room. 

Without a virtual assistant, a dental office can become unmanageable very quickly. But with one, you have a smooth-running operation.

Enhancing communication

Virtual assistants excel in their communication skills. They ensure lightning-fast answers to inquiries and handle everything, from appointments to treatment options to insurance coverage.

According to the American Dental Association, effective communication is worth a 20% increase in satisfaction scores. If virtual assistants can maintain this level of communication effectively, they can also preserve a communicative appearance that is virtually indistinguishable from actual human dental practice staff.

Smooth interaction and attention 

We remotely integrate virtual assistants into your existing processes and adapt them to your workflow. 

Waiting for appointments can also be frustrating, and you can lose clients to your competition. Our virtual assistants take care of that with fast-paced, skilled interactions in different languages.

A dental virtual assistant can help in both scenarios. A few forward-thinking dental practices are taking both approaches. VAs are assisting practices to reach the second goal by managing incoming call volume (almost all service appointments must first go through a telephone screening) so that genuine dental staff can spend more time attending to actual patients in the real office.

Personalized patient interactions

One of the core tasks of a virtual assistant is to assist and generate a friendly experience. We offer help to our patients in a personalized, professional, and direct manner. Communication is crucial for improving the patient experience. This helps us have a closer relationship with patients and generate more loyalty.

This personalized user experience also extends to how we manage processes. It will lead your practice to dental patient satisfaction. 

Virtual assistants remind patients of upcoming appointments and provide follow-up and planning information. Their principal advantage is their capability to provide support. Patients frequently have queries or don't understand something about their care. The VAs are there to help.

Conclusion

When you acquire the service of a VA you are not only counting on an assistant. It is a person who will alleviate the administrative burden of your business. But there is more. It also offers a personalized service that generates more engagement from your patients. And best of all, we have unbeatable prices for the market.

Our Virtual Assistant can serve as your practice's missing link, taking patient-focused service to the next level. Contact us to know more!

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