The future of dental front desk management: embracing virtual assistants and technology

The front desk of a dental practice is changing, and Virtual Assistants are part of the change. In recent years, many dental practices have begun to change how they structure their teams, resulting in more diverse and specialized staff members.

The future of dental front desk management promises the incorporation of remote collaborators to perform administrative and customer service tasks efficiently. 

In this article, we will discuss some changes in work patterns and what the future may hold.

Embracing technology in dental management

Dental front offices are changing. Remote work and technology are leading the charge. New instruments and software are being created to improve the front office's productivity and engage patients more meaningfully. The primary wave of innovation is coming from virtual assistants (VAs).

In addition, telehealth services have gained even greater acceptance, especially following the COVID-19 pandemic. This indicates an increasing acceptance of technology and remote support in healthcare.

The topic of the future in dentistry has escalated into significant projects. We are already starting to talk about remote treatments, digital and telephonic administrative assistance (already implemented with our VA), or AI at various stages of customer care.

Key trends shaping the future

Several trends are already beginning to take shape in dental practices. Here are two that have a lot of momentum in the pipeline:

• Remote collaborators. Although technology seems to have been integrated into different areas of dental practices, specifically front desks, the human presence and the personal touch of customer service is still a priority. VAs make use of remote care technologies to make patient management more efficient, while at the same time keeping it fresh and human in the dental industry.
• Patient Experience Enhancement: As easy as hiring a dental virtual assistant. The future of dental front desk management revolves around the concept of the patient experience. Practices that use technology to provide online booking, patient portals, and personalized communication are much more successful at making patients feel connected and cared for.
• Artificial Intelligence Integration: The dental management field is on the brink of a revolution, and the power of AI can be harnessed to predict "the near-future tasks that need to be accomplished and to automate the kind of work that doesn’t require a person’s touch." At its best, AI can analyze vast amounts of data and manage several processes efficiently. A practice that uses AI for this purpose will almost certainly be more efficient than one that doesn't.

Embrace the future with Reach

The future of a dental front desk starts with us. We have already taken the first steps. We have remote customer service specialists who handle various administrative tasks, such as scheduling or reviewing health insurance. 

We even take calls and follow up with patients to offer the most personalized attention.

As our world changes, the dental industry will, too. Only those offices that adapt will survive…and thrive. Contact us to learn more about our services!